We believe that garden clogs should be comfortable, wellington boots should keep your feet dry and rubber shoes should protect your feet. Our approach to garden footwear is simple. Specially chosen for their durability and comfort, every product in our range has been tested in the muddiest, slippiest and wettest garden conditions. Inspired by our love for gardening whatever the weather, we’ve worked with our sister company Lakeland Active to handpick our favourite garden shoes - providing you with a collection of all-season garden- friendly footwear.įamily-run and based in North Cumbria, our team have spent years sourcing the best products to suit Great British gardens. IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.At Thistlewood we believe that every day is a good gardening day. We do not credit for delivery costs incurred during your purchase. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not currently offer exchanges for items you wish to return for a different item or size. Please note we are unable to provide a refund or compensation for products bought from another retailer other than o please return your purchase to the retailer you made your purchase from. If the item has been worn, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. Please contact our customer service team at you believe you received a faulty product or received an incorrect item/size. PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE How long will it take to receive credit into my account?įor UK orders, as there will be time delay for your return to reach our warehouse, and time allowed to process your return, please allow 2 weeks for a refund to be credited to your account. We would advise that you gain Proof of Postage and retain this until you have received your refund. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in. We reserve the right to refuse your return or charge a final fee for damaged shoe boxes that are not in resalable condition. Please ensure you take care when returning your product. Please return footwear in the original shoe box with all tags and packaging in place. Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail (e g. Your order is returned suitable for re-sale in original box with all labels and packaging in place.įor your convenience, return instructions are also enclosed within the shipment.Your order is returned within 14 days from receipt of your order.We comply fully with the Consumer Rights Act providing : We will gladly accept your return of unworn merchandise within 14 days from receipt of your order. This is because we cannot refund return postage costs that you have paid for. In this situation, please contact customer service at BEFORE you send these items back to us.
MUCK SHOES MENS FREE
We only offer free returns on items which are faulty before they leave our warehouse. We do not currently offer free returns on our website for orders that you’d like to return.